PYQ Business Communication 2018-19

 

1. The term "communis" derived from ...........word.

a. Greek.

b. Latin.

c. Chinese.

d. English.

 

2. Communication means...........information, feeling and thoughts, with others.

a. To receive.

b. Exchange of

c. Conveying.

d. All the above.

 

3. Grapevine communication is associated with.. ..communication.

a. Formal

b. Informal

c. Horizontal

d Vertical

 

4. Lateral communication is between

a. Superior and subordinate.

b. Same cadre of personal.

c. Subordinate and superior.

d. Among all.

 

5. Audio Visual communication combines

a. Auditory only.

b. Visual only.

c. Both auditory & visual.

d. Written.

 

6. Communication problems otherwise known as

a. Enquiry.

b. Barriers.

 

7. Posters fall under .communication.

a. Oral.

b. Visual.

c. Written.

d. Spoken.

 

8. Informal communication is otherwise known as communication.

a. Grapevine.

b. Lateral.

c. Visual.

d. Horizontal.

 

 

9. Horizontal communication flows through

a. Face-to-face discussion.

b. Telephonic talk.

c. Periodical meeting.

d. All the above.

 

10. Gestural communication is a

a. Non-Verbal Message.

b. Direct conversation.

c. Oral communication

d. Written.

 

 

11. Communication between HR manager and Finance manager is an example of:

a. Downward communication

b. Upward communication

c. Diagonal communication

d. Horizontal communication

 

12. Downward communication and upward communication are:

a. Vertical communication

b. Horizontal communication

c. Diagonal communication

d. None of these

 

13. Placement of purchase order to supplier of material is communication.

a. Vertical communication

b. Horizontal communication

c. Internal communication

d. External communication

 

14..is a document sent with your resume to provide additional information on your skills and experience.

a. Hand-outs

b. Curriculum vitae

c. Application letter

d. Sales letter

 

 

 

15. Communication can be inward or outward:

a. Vertical communication

b. Horizontal communication

c. Internal communication

d. External communication

 

16. Functional coordination is one important reason for communicating with:

a. Superiors

b. Peers

c. Subordinates

d. Employees' unions

 

Communication with superiors involves:

a. Directions Orders

b. Complaints

c. Instructions

d. All of the above

 

18. Listening has been identified as one of the "seven habits of highly effective people" by:

a. Lund steen

b. Stephen Covey

c. Lee Iacocca

d. Tom Peters

27. Which of these is not used to conclude a business letter?

a) Yours faithfully

b) Yours truly

c) Yours sincerely

d) With kind regards

31. A. focuses on your skills and experience, rather than on your chronological work history

a. Functional resume

b. Mini resume

c. Combination resume

d. Chronological resume

 

 

32. A Starts by listing your work history, with the most recent position listed first.

a. Functional resume

b. Mini resume

c. Combination resume

d. Chronological resume

 

Q6. pertains to "what to say" aspect of the group discussion.

a. Group Behaviour

b. Appearance

c. Manners

d. Knowledge of the content

 

Q11. Showing direction to a group requires the following quality.

a. Leadership

b. Good Appearance

c. Open body language

d. Communication skills

 

Q12. The foremost skill required for learning a language is

a. Writing skill

b. Reading skill

c. Speaking skill

d. Listening skill

 

Q13. The primary skill to acquire knowledge about everything in the world.

a. Reading skill

b. Writing skill

c. Listening skill

d. Speaking skill

 

Q16. Reading is a process.

a. Encoding

b. Codification

c. Decoding

d. None of the above

 

Q17. Men works on the land are:

a. Cultivators

b. Gardeners.

c. Shepherds

d. All of the above

 

means communication without words.

a. Object communication

b. Written communication

c. Oral communication

d. Non- verbal communication

 

2. The person who transmits the message is called

a. channel

b. sender

c. receiver

d. response

 

 

aims at making people work together for the common good of the organization.

 

a communication

b. conversation

c. combination

d. connection

 

5. describes all forms of human communication that are not verbal.

 

a. prosody

b. vocalics

c. haptics

d. Para language

 

6. Normally communication is wherein the information or message is transferred from one person to other.

a. impersonal

b. interpersonal

c. personal

d. important

 

 

A.Connects the sender to the receiver.

a. Channel

b. Noise

c. Communication

d. feedback

 

8. The in usage of words effective communication. may be a serious barrier to

a. disturbance

b. discrimination

c. disorder

d distortion

 

 

9. Most of us use in addition to words, when we speak.

a. words and gestures

b. gestures and body language

c. body language and posture

d. posture and eye gazing

 

 

10. and,tempo. refers to pitch, loudness, duration, intonation

a. touches

b. prosody

c. gestures

d. haptics

 

16. While making a slide the number of words should be limited to a maximum of per slide.

a. seven

b. nine

c. eight

d. ten

 

Punctuation decides the combination of two words to make a

a. Letter

b. Memo

c. Report

d. Phrase or clause

 

20. Informal meetings mark the of the problem.

a. immediately

b. immediacy

c. importance

d. improvement

 

is sent to specific group of people whereas may be meant for general public.

a. notice, memo

b. memo, circular

c. notice, circular

d circular, notice

 

 

23. Every sentence has two essential parts a

a. clause, predicate and a

b. subject, phrase

C.predicate, subject

d. subject, clause

 

24. Oral communication ensures and

a. fluency; speed

 b. adequate attention, immediate response

c. speedy interaction; immediate response

d. speed; attention

47. What is the full form of FOB:

a. fire on board

b. free on broad

e. free on board

d. free of board

 

49. While using overhead projectors, you can reveal information line by using an

a. opaque, flip chart sheet to over the

b. translucent, transparency

c. transparent, slide

d. opaque, transparency

 

 

 

Q. The English word communication comes from the means to impart or participate or to transmit. word, Communication  which

a.Greek.

b.Latin.

c.Chinese.

d.English

 

 

Q. The word 'communication' is derived from the following Latin word---

a) Communis

b) Communicate

c) communicational

d) communize

 

Q. The word 'communication' derived from the Latin word 'Communis' means

a) Common

b) Community

c) To Hear

d) To Understand

 

 

Q.is the action of conveying or exchanging information and ideas.

a)Listening

b)Communication

c) Speaking

d) Seeing

 

Q. On the it is possible to get immediate feedback

 

a) Letter.

b) Telephone.

c) E-mail.

d) fax

 

 

Q. Which of these is Not considered to be a direction of formal communication? dance

a) Upward

b) Diagonal

c) Zigzag

d) All of the above

 

Q. Informal communication is otherwise known as---communication.

a) Grapevine

b) Lateral

c) Visual

d) Horizontal

 

Q. Which of the following element is not contain in communication process vedidance

a) Sender

b) Decoding

c) feedback

d) barcoding

 

Q. In --types of communication, a colleagues or same positions people communicate with each other.

a) Horizontal

b) Vertical

c) Diagonal

d) Upward

 

 

 

 

Communication is the type of informal communication.

a) official

b) upward

c) Grapevine

d) Group discussion

 

--a group of people exchange their ideas and facts with others.

a) Oral presentation

b) PPT presentation

c) Group Discussion

d) Debate

 

 

Q.---------- is the process of conversion of subject matter into symbols.

a) Decoding

b) Encoding

c) Feedback

d) Communication

 

 

is the process of translation of message into understandable language.

a) Decoding

b) Encoding

c) Feedback

d) Communication

 

 

 

 

Q. The communication process is complete only when the receiver send-------- idance

a) Positive Feedback

b) Negative feedback

c) Either Positive or Negative Feedback

d) None of the above

 

 

Q. The information the receiver gets is called

a) Message

b) Output

c) Input

d) Source

 

Q. Communication is the............. of business.

a) Backbone.

b) life blood.

c) nervous system.

d) both (1) & (2).

 

 

Q. The exit communication takes place when an employee organization.

a) enter into.

b) learning from.

c) both. (1 & 2).

d) leaves.

 

Q. Lateral communication is between

a.Superior and subordinate.

b.Same cadre of personal.

c.Subordinate and superior.

d. Among all

 

Q. Horizontal communication flows through

a.Face-to-face discussion.

b. Telephonic talk.

c.Periodical meeting.

d.All the above